Privacy
Research privacy information
This page explains the current data boundary for Vlodar's HighLevel agency research.
Who is responsible
Vlodar is operated by ELIXON LTD, registered in England and Wales under company number 11639021. ELIXON LTD is the controller for the personal information described here.
51 RoundmeadBedford
United Kingdom
MK41 9HY
Privacy enquiries: privacy@vlodar.com
What the questionnaire asks for
The questionnaire asks for your HighLevel agency relationship, company name, work email, business role, number of managed client locations, missed-call text-back usage, current verification method, observed failure frequency and impact, current tool or process, and whether you would consider a paid pilot after technical checks.
Do not submit HighLevel credentials, client records, caller information, recordings, transcripts, message contents, financial details or other sensitive business data.
Why the information is used
We use questionnaire information to understand whether HighLevel agencies experience a real, recurring missed-call text-back reliability problem and whether a narrow automatic monitor should receive a concrete payment test.
The lawful basis is ELIXON LTD's legitimate interest in conducting proportionate business-to-business research. You may object at any time by emailing the privacy address above. We will contact you about a relevant pilot only when you select the paid-pilot or demo option.
Delivery and access
Vlodar does not store questionnaire responses in its application database. Valid responses are sent through Resend, operated by Plus Five Five, Inc. in the United States, to a restricted ELIXON LTD mailbox hosted by Proton Mail. Resend and Proton act as processors for this delivery path. Access is limited to ELIXON LTD personnel who need the information for this research.
Resend's Data Processing Addendum includes transfer safeguards and states participation in the EU-US Data Privacy Framework and UK Extension. Open and click tracking are not required for these response emails.
How long information is kept
Identifiable questionnaire responses are kept for no more than 90 days from receipt and are then deleted. We delete them earlier when they are no longer needed or when a valid objection or erasure request requires deletion. Anonymous research findings may be kept after the identifiable response is deleted.
Submitting the questionnaire again from a new browser session may create a duplicate email. Obvious duplicates are removed during mailbox review.
Your rights
Depending on the circumstances, you may have rights to access, correct, erase or restrict use of your information, and to object to processing based on legitimate interests. You may also complain to the UK Information Commissioner's Office.
Read the ICO's official guidance on business-to-business data use.